Last updated 7 October 2026
These terms apply to the Umami iPhone app, operated by The Rize Group FZ-LLE of Dubai, United Arab Emirates. By using it you accept them.
The three things that matter most. A request you send is a request, not a confirmed table — it is confirmed when we tell you it is. We do not own or run the venues listed. And an order you prepare in the app is a note for yourself and your waiter: the kitchen has not seen it unless we have confirmed otherwise.
Umami is a dining guide and booking service. It learns what you like to eat, recommends venues and dishes across Dubai, and arranges tables on your behalf.
We are not the operator of the venues listed. The venue sets its own prices, minimum spends, opening hours, dress code, age policy and admission decisions, and it remains responsible for your experience there.
The match shown against a venue or dish is our software's estimate of how well it suits the preferences you gave it. It is a suggestion, not advice, and not a guarantee that you will enjoy something.
Dietary filtering is a convenience, not a medical safeguard. The app hides dishes that appear to conflict with the restrictions you set, based on the words in the published menu. Menus are incomplete, change without notice, and do not always disclose every ingredient. If you have a food allergy or intolerance, always tell the venue directly. Do not rely on this app to keep you safe.
Sending a request over WhatsApp does not reserve anything. It reaches your relationship manager, we take it to the venue, and we come back to you. A booking exists only once we confirm it to you.
The order you build is held on your phone so you can show it to your waiter. It is not transmitted to the venue, and no kitchen is preparing it. If you send it to your relationship manager we will pass it on where the venue accepts pre-orders, but until we confirm that, treat it as a shortlist rather than an order.
Menus come from the venues or from what they publish. Dishes, prices, availability and opening hours change frequently and without notice to us. Treat everything here as a guide and the venue's own information as authoritative.
Dish photography is illustrative. It shows the kind of dish, not that venue's own plate on that night. The app states this on every menu.
You agree to give accurate details when requesting a booking, to be at least 18, and to comply with each venue's own conditions of entry — including age limits, dress code and identification requirements. Many Dubai venues operate a 21+ policy after certain hours and require an Emirates ID or passport.
We will take reasonable care in arranging your booking. We are not responsible for the acts or omissions of a venue, including refusal of entry, a change to its menu or programming, its standard of service, or its closure. Nor are we responsible for outages of third-party services the app depends on.
Nothing in these terms limits liability where UAE law does not allow it to be limited. Otherwise, and to the extent the law permits, our liability in connection with the app is limited to any fee you paid us for the booking in question.
The Umami name, marks, design and original content belong to The Rize Group FZ-LLE. Venue names, logos and menus belong to the venues and are used to identify and describe them.
We may update these terms. The date at the top shows the current version, and continuing to use the app after a change means you accept it.
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the Dubai courts have jurisdiction.
[email protected]
The Rize Group FZ-LLE, Dubai, United Arab Emirates
Bookings on WhatsApp: +971 50 226 1662
Platform service fee: AED 49.50. It secures your request and your relationship manager. Refunded in full if we can’t secure your table; non-refundable if you cancel. Every table remains subject to the venue’s confirmation.
The fee is separate from the venue’s minimum spend and any venue deposit; it is not redeemable on food and drink and is not deducted from your bill. For last-minute requests, contact your relationship manager on WhatsApp. A response is not a confirmation: the venue confirms availability and your requested table or an agreed alternative separately.
The venue sends its own confirmation email and may send a separate secure card authorisation or deposit form. Never send card numbers or security codes to your relationship manager. Table maps and 360 views show preferences, not guaranteed placements. Venue cancellation and no-show charges are separate.